01
Check your order confirmation
Your confirmation email contains the order number and, once available, the fulfilment or tracking link supplied for the shipment.
ORDER HELP
Find the latest update on your order.
Use the confirmation sent after checkout, your Infynite account, or contact the team for a manual update.
02
Open your Infynite account
If you ordered using an account, open the order history to review its current Shopify fulfilment status and order details.
03
Ask the Infynite team
If the update is unclear, share your order number and the email or phone number used at checkout. We will confirm the latest available information.
For your security, do not send card details, passwords or one-time codes. Infynite only needs your order number and the email or phone number used for the order.