What to Expect When You Order from Infynite: From Checkout to Delivery

You’ve found the perfect pair of shoes, a sharp shirt or that leather belt that finally matches everything. You click “Add to cart”, then “Checkout”… and then what?

At Infynite, we don’t just sell products. We deliver an experience — from the moment you confirm your order to the minute your package lands in your hands.

Let’s walk you through exactly what to expect.

1. A Simple, Secure Checkout

Once you’re ready to complete your purchase, you’ll go through our secure checkout:

• Review your items, sizes and quantities
• Enter your delivery details (name, phone, location)
• Choose your payment method
• Confirm your order

We keep it clean and simple so you don’t get lost in unnecessary steps. No hidden surprises, no confusing pages.

2. Convenient Payment Options

We understand how shopping in Kenya works, so we offer flexible payment options such as:

• Mobile money (for example, M-Pesa)
• Card payments (debit/credit) where applicable
• Other locally relevant methods as we expand

You choose what’s most convenient and secure for you.

3. Instant Order Confirmation

Once your order is placed, you’ll receive:

• An order confirmation email (and/or SMS) with your order number
• A summary of items, sizes and prices
• Your delivery address and contact details as captured

This is your proof that we’ve received your order and have started working on it. If anything looks off, you can easily reach us to correct it before dispatch.

4. Processing & Quality Check

Before your order leaves us, it goes through a quick but careful process:

1. Picking: Our team picks your items from our inventory.
2. Inspection: We check for:
   • Correct size and colour
   • Clean finishing and quality
   • Any visible defects
3. Preparation: We prepare your order for packaging and dispatch.

We’d rather delay a few minutes to do a proper check than send you anything less than our standards.

5. Premium Packaging, Done the Infynite Way

Good products deserve good presentation.

Your order is:

• Carefully packed to protect shoes, shirts and accessories
• Arranged neatly so it feels like a gift, even when you’re gifting yourself
• Sealed for safety and privacy

We want you to feel that “wow” moment when you open your package — the same way you feel when you put the products on.

6. Delivery Timelines: Nairobi & Beyond

We work with reliable delivery partners to get your order to you as quickly as possible.

Typical timelines (you can adjust these to match our current policy):

• Nairobi & surrounding areas: usually within 24hrs
• Major towns (for example, Nakuru, Eldoret, Kisumu, Mombasa): usually 1–3 working days
• Other areas: may take a bit longer depending on distance and courier routes

We’ll keep you updated so you’re not left guessing where your order is.

7. Delivery Updates & Communication

You may receive:

• A notification when your order is dispatched
• A call or SMS from the rider or courier when they’re on the way
• Support via WhatsApp, phone or social media if you have any questions

If you’re unsure about anything — directions, timing, or order details — we’re just a message away.

8. Receiving Your Order

When your order arrives:

• Confirm that the package is sealed
• Open and check the items — size, colour, design and fit
• Try them on (that’s the fun part!)

If something doesn’t feel right, don’t panic. That’s where our returns and exchanges come in.

9. Returns, Exchanges & Support

We know online shopping can feel risky, especially with sizing and fit. That’s why we have a clear, fair returns and exchanges policy (as detailed on our Returns & Delivery pages).

If:

• The size doesn’t fit
• The item is not as described
• There’s an issue with the product

You can reach out to us within the stated timelines, and we’ll guide you on the next steps.

10. Our Promise: A Smooth, Respectful Experience

From checkout to delivery, our goal is simple:

• Respect your money
• Respect your time
• Respect your style

When you order from Infynite, you’re not just buying something to wear — you’re investing in how you feel when you step out.

Ready to experience it for yourself?
Browse our latest collections, choose your next favourite pair, and let us handle the rest.