Frequently Asked Questions

We deliver across Kenya using trusted delivery and courier partners. Final options, timing and charges depend on your location and are confirmed during checkout or by the Infynite team.

Yes. Showroom collection is available from Deluxe Mall, Shop 11, Mezzanine Floor, Koinange Street. Wait for collection confirmation before travelling.

Once your order has been dispatched, the Infynite team will share the available tracking or delivery details by email, phone or WhatsApp.

Use the size information on the product page or message us on WhatsApp with your usual size and measurements. Our team will help you choose confidently.

Yes. Tell us the occasion, your size, preferred colours and budget. An Infynite stylist can recommend a complete look online or in the showroom.

Eligible unworn items in their original condition and packaging can be exchanged within seven days. Contact us before returning an item so we can guide you through the process.

The customer normally covers return delivery. Infynite will assist when an incorrect, damaged or faulty item was supplied. Refer to the published refund policy for the full terms.

Yes. You can check out as a guest. Creating an account makes it easier to review orders and supports future personalised services.

Contact Infynite as soon as possible on +254 762 891 664. Changes may be possible before dispatch but cannot be guaranteed once an order is in transit.

Call or WhatsApp +254 762 891 664, or email infynitefashions@gmail.com. The Nairobi showroom is at Deluxe Mall, Shop 11, Mezzanine Floor, Koinange Street.