Infynite Fashions — Shipping Policy

Effective date: 03 October 2025 (EAT)

1) Order Processing

• Processing time: Orders are processed within 24 hours on business days (Mon–Sat, excluding public holidays).

• Same-day dispatch (Nairobi): Orders placed before [5:00 PM EAT] are usually dispatched the same day. Orders after the cut-off ship next business day.

• Pre-orders / custom items: Check product page for specific timelines; these items ship once ready.

Little promise, big delivery: we process fast, but couriers may experience occasional delays beyond our control (weather, traffic, holidays).

2) Delivery Options & Estimated Timelines

Region	Method	ETA (Business Days)	Typical Carrier(s)	Fee
Nairobi (County)	Same-Day / Next-Day	0–1	Local rider /	[KSh 250-1000]
Kenya (outside Nairobi)	Standard	1–3	matatu courier	[KSh 300…]
East Africa (UG, TZ, SS, RW)	Standard	3–7	Shipping couriers	[KSh 2000]
International	Express	5–10	DHL / FedEx	[$32]

• Free Shipping Threshold (Kenya): Enjoy free delivery on orders over [KSh 30000].

• In-Store Pickup / Click & Collect (Optional): Collect from our store at Deluxe Mall shop no 11, Koinange St, Nairobi—free. We’ll notify you when it’s ready.

3) Cash on Delivery (Optional)

• COD (Nairobi only): Available for orders where we dispatch our riders.

• Please ensure your phone is reachable; two failed delivery attempts may incur a re-delivery fee.

4) Order Tracking

• Once shipped, you’ll receive a tracking number via SMS/Email/WhatsApp.

• Track directly through the couriers or contact us: [WhatsApp: +254762891664 | Email: support@infynitefashions.co.ke].

5) Addresses & Delivery Notes

• Please provide a complete address (estate/building name, street, floor, apartment/shop number) and an active phone number.

• P.O. Boxes: Couriers require a physical address for hand-delivery; PO Boxes are supported only for pickup services where available.

• If a delivery is refused, unclaimed, or the address is incorrect, the order may be returned to us—re-shipping fees may apply.

6) Customs, Duties & Taxes (International Orders)

• International shipments may be subject to customs duties, VAT, and import taxes charged by your country.

• These charges are not included in our prices or shipping fees and are payable by the recipient at delivery.

7) Delays, Lost or Damaged Parcels

• Delays: We’ll keep you updated if couriers report network delays (peak seasons, weather, road closures).

• Damaged on arrival: Please contact us within 24 hours of delivery with photos of the packaging and item.

• Lost in transit: If tracking shows no movement for [7] business days (Kenya) or [14] business days (international), we’ll open an investigation and replace or refund once the courier confirms loss.

8) Split Shipments

• Your order may ship in multiple parcels for speed or stock availability. You’ll receive separate tracking for each parcel.

9) Shipping Restrictions

• We currently do not ship to embargoed countries or remote locations where couriers do not operate regularly.

• Fragrance/aerosol items (if any) may face air-freight restrictions and ship by ground where required.

10) Changes & Cancellations

• Need to update your address or cancel? Message us ASAP at [WhatsApp +254762891664] or support@infynitefashions.co.ke.

• We can adjust orders before dispatch only. After dispatch, standard return/exchange terms apply.

11) Risk of Loss

• Risk transfers to the customer upon delivery to the address provided. For Click & Collect, risk transfers at pickup confirmation.

12) Holiday & Promotion Periods

• During major holidays and sale events, processing and delivery may take a bit longer. We’ll post notices on the website and checkout page.

13) Contact Us

• Store Pickup Location: Delux Mall, shop no. 11, Koinange St, Nairobi, Kenya

• Hours: Mon–Sat [9:00 AM – 7:00 PM] (EAT)

• Phone/WhatsApp: [+254762891664]

• Email: support@infynitefashions.co.ke